Shipping policy

đźšš Shipping Policy

Rich Tactix, LLC
Effective Date: July 28, 2025

We appreciate your order and aim to deliver your pieces swiftly and securely. This Shipping Policy outlines how we process and deliver your items.

1. Order Processing

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
  • During peak launches, drops, or sales, processing times may extend up to 5 business days.
  • Once your order ships, you’ll receive a confirmation email with tracking information.

2. Shipping Rates & Methods

We offer several shipping options at checkout, including:

🇺🇸 U.S. Shipping

  • Standard Shipping (3–7 business days): Rates calculated at checkout

🌍 International Shipping

  • Available to select countries
  • Rates are calculated at checkout based on location and weight
  • Delivery times vary by destination (usually 7–21 business days)

Please note: international orders may be subject to duties, taxes, and import fees charged by your country. These are the customer’s responsibility.

3. Shipping Providers

We ship via USPS, UPS, DHL, and FedEx, depending on destination, service, and package type.

4. Tracking

Once your order ships, you’ll receive a tracking link via email. Please allow up to 24 hours for the tracking number to update.

If you haven’t received your tracking info after 5 business days, contact us at richtactix@gmail.com.

5. Shipping Delays

Rich Tactix is not responsible for delays caused by:

  • Weather conditions
  • Carrier issues
  • Customs clearance (international)
  • Incorrect shipping info provided by the customer

Please double-check your shipping address before submitting your order.

6. Lost or Stolen Packages

Once an order is marked "delivered" by the carrier, we are not liable for lost or stolen items. If this occurs:

  • Contact the carrier directly
  • Check with neighbors/building staff
  • Email us and we’ll do our best to assist, but we recommend selecting shipping insurance (if available at checkout) for added protection

7. Pre-Orders or Made-to-Order Items

Items marked as pre-order or made-to-order will have specific shipping timeframes noted in the product description. These timelines are estimated and may change due to production logistics.

8. Questions or Special Requests

Email us at richtactix@gmail.com with your order number and any specific shipping needs — we’ll do our best to accommodate.