Refund policy

🔄 Return & Exchange Policy

PRESYN
Rich Tactix, LLC
Effective Date: August 31, 2026

We want you to feel confident in every PRESYN purchase. If you're not completely satisfied, our return policy is designed to be clear, straightforward, and fair.

1. Return Eligibility

You may request a return within 7 days of delivery if:

  • The item is unworn, unwashed, and in its original condition
  • All original tags and packaging are intact
  • Proof of purchase is provided

2. Non-Returnable Items

We do not accept returns on:

  • Final Sale or Clearance items
  • Limited Edition or Drop-exclusive items
  • Gift cards
  • Items damaged due to normal wear, misuse, or improper care

3. Exchanges

We do not offer direct exchanges. If you wish to change your size or style, please return the item for a refund, provided the item meets our return eligibility requirements, and place a new order for the desired item.

4. Return Process

To initiate a return:

  1. Email presyn.co@gmail.com with your order number and reason for the return.
  2. We’ll respond with return authorization and shipping instructions.
  3. Once we receive and inspect your returned item, we’ll issue an approved refund to your original payment method within 5–10 business days.

Customers are responsible for return shipping costs unless the item was defective, damaged upon arrival, or incorrectly fulfilled by PRESYN.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 72 hours of delivery at presyn.co@gmail.com.

Please include your order number, a description of the issue, and clear photos of the item. We’ll review the issue and work with you to make it right.

6. Refunds

Approved refunds are issued to the original form of payment.

Please allow 5–10 business days after your return has been received and inspected for the refund to be processed. Your financial institution may require additional time for the funds to appear in your account.

Original shipping charges are non-refundable, unless the return is due to an error on our part or the item arrived defective or damaged.

7. International Orders

At this time, returns from international addresses may be limited due to shipping and logistical restrictions. Please contact us at presyn.co@gmail.com before shipping an international return so we can provide appropriate instructions.

Customers are responsible for any applicable international return shipping costs unless the item was defective or incorrectly fulfilled by PRESYN.

8. Contact

Questions about your order, return eligibility, or this policy?

Email us at:

presyn.co@gmail.com

PRESYN
Operated by Rich Tactix, LLC